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Terms Conditions That Actually Make Sense

These terms set out exactly what you agree to when you open and use your 111taya account — from how deposits via bKash, Nagad, and Rocket are handled to what happens if there's a dispute.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal & payout conditionsAccount suspension policyJurisdiction & eligible regions

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you need to raise a dispute about a transaction made through bKash, Nagad, or Rocket, our support team handles account and policy queries directly. We aim to respond to all formal terms-related messages within one business day. Provide your registered account email and wallet reference when you write in — it speeds up the review significantly.

Live Chat Raise a terms query or wallet dispute directly from your account dashboard. Have your bKash or Nagad reference number ready before you start.

Email Support Send detailed terms or account concerns to our support address. Include your account ID and the specific clause or transaction you are querying.

Help Centre Browse answers on account rules, Rocket and bKash transaction conditions, and eligibility requirements in our self-service help section.

What These Terms Cover and How They Apply

111taya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 111taya, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. We may update these terms at any time; continued use of your account after a change is posted means you accept the updated version.

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Your account is personal — you may not share credentials, run multiple accounts, or use automated tools to interact with the platform. All transactions processed through bKash, Nagad, or Rocket are subject to both these terms and the respective wallet provider's own rules; if there is
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a conflict, our terms govern the in-platform side of the transaction. Withdrawals are released only after identity and wallet verification steps are completed on your account — this is not optional and cannot be skipped. We reserve the right to suspend or close any account where
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we find a breach of these terms, including misuse of wallet details or attempts to circumvent regional access restrictions. Access to 111taya depends entirely on whether use is permitted under your local law and whether you are located in an eligible region; it is your responsibility
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to check this before opening an account. We do not make any representation about legal status in any jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE UPHOLD THIS

How 111taya Handles Account & Policy Obligations

Our obligations under these terms are not just words on a page. Each section below reflects a real operational practice — from how we verify wallet ownership to how we retain account records and handle requests to close or modify an account.

Wallet Ownership Verification We confirm that the bKash, Nagad, or Rocket number on your account belongs to you before releasing any withdrawal. This step protects both sides.

Account Security Practices Your login credentials are stored using encrypted protocols. We never ask for your bKash PIN or wallet password — any message claiming otherwise is not from us.

Record Retention Policy We keep transaction and account records for as long as required under these terms and applicable rules. You can request a summary of your account activity through support.

How to Request Account Changes To update your registered wallet number or close your account, submit a formal request via live chat or email with your account ID and a valid reason.

Your Questions About These Terms, Answered

These are the questions we receive most often about how our Terms & Conditions work in practice — covering accounts, wallets, disputes, and eligibility for Bangladesh.

No. The wallet you use to deposit must be registered in your own name. Using another person's bKash or Nagad account breaches these terms and may result in suspension.

Multiple accounts are not permitted under these terms. If we detect duplicate accounts, both may be suspended and any pending withdrawals held pending a review.

Contact support via live chat with your Rocket transaction reference and the exact amount. We will cross-check on our end and respond within one business day.

We may update these terms at any time. We will post the revised version on this page. Continuing to use your account after the update means you accept the new terms.

Yes. Access to 111taya depends on your local law and whether you are in an eligible region. We do not confirm legal status for any individual jurisdiction — that check is yours.

Submit a closure request through live chat or email, including your account ID and registered wallet number. We will process it and confirm once any open transactions are resolved.

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